Support Programs

Support Programs for Observability & DevOps

Find the right help options for your use of Splunk Infrastructure Monitoring, Splunk Application Performance Monitoring (APM), Splunk Synthetic Monitoring, Log Observer, Real User Monitoring (RUM), Splunk Incident Intelligence and Observability Cloud.

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See the available support services and response times.

	Standard	Premium*
Access to Documentation
Access to Splunk Answers
Online Case Submission
Online Case Status
Response Time Targets
Phone Support
Live In-Product Chat**
Faster Initial Response Targets
Priority ticket handling
24/7 Availability	P1	P1 & P2

A current Splunk Premium or Standard Support contract is required to upgrade a Splunk server with an Enterprise license to a new major version of Splunk. Purchases of Splunk Enterprise as a Cloud or Term subscription may include additional services associated with the Success Plan in your subscription. See Splunk Cloud SLA; See Splunk's software support timeline.
* Premium Support is available only for Splunk Observability Cloud.
**During normal business hours.

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Tap into Splunk support resources when and where you need them.